All About Content

Please Stop Abusing the Term ORM

Posted by Melanie Phung on Wednesday, November 12, 2008 at 5:35 pm

Officially added to my list of pet peeves: blog posts about supposed online reputation management techniques or tools that simply describe how to find mentions of your (or your company’s) name on various web properties.

Vanity searches ≠ managing your reputation.

I could write a whole blog post about better ways to define Online Reputation Management, but I think those three words should be pretty self explanatory. Whether or not you think social media engagement is critical to managing your reputation, at the very least let’s all agree that ORM requires doing something to influence how people perceive you.

Avoid Being THAT SEO Jerk

Posted by Melanie Phung on Wednesday, October 29, 2008 at 10:31 am

There are as many ways to be a jerk as there are jerks in the world, but there are just enough ways to be an SEO jerk to fill a blog post. In case you needed a clarification on behaviors that make others in the SEO industry think you’re a toolbag, here are examples (inspired by real-life recent events) of why your peers might get pissed at you:

Not Knowing When and Why to STFU

SEO bloggers desperate for material particularly like to reveal “tricks” such as, for example, a trusted domain that lets you add URLs that pass link juice. So they blog about it, promote their post all over the place, then newbies who don’t know any better thank them for showing them a new way to spam the crap out of their Cialis sites, it draws the attention of the spam cops who close that hole, and the trick immediately loses all value.

In all likelihood, if you were the one who blogged this no-longer-secret trick, your intent was never to make the technique/site/links/whatever worthless. You just thought you were sharing something cool, and maybe hoping to draw some attention to your mad SEO skillz.

Other SEOs who have been using that piece of intel for months (and knew enough just to keep their mouths shut), however, tend to get pissed off when you do that though. Since they’ve known about that particular resource long before you got around to blogging it, they don’t think you’re clever for discovering “a brand new trick”; they just think you’re a jerk who ruined it for other people.

[As it was said so succinctly on Shoemoney's blog: STFU Already]

If you’re genuinely trying to help people and provide interesting and new SEO info, then at least post about it in a way that adds value to the SEO discussion at a higher level. Rather than outing that one great authority domain that doesn’t use nofollow, try instead to set it up as a test demonstrating (or debunking) that trusted domains do indeed pass more link juice than other domains, all things held equal, for example.

Publicly Outing Other SEO’s Projects

Outting SEOs with evidence of black hat tactics is similar to revealing a particular SEO secret but focuses on naming names. Doing this is pretty much only ever a vanity project (or competitive sabotage?). This type of outing doesn’t even serve to help readers of your blog, other than to provide them an opportunity to revel in Schadenfreude.

But the industry is a lot like high school. While the cool kids might laugh along and enjoy the fact that you gave the school nerd a wedgie, they still don’t consider you their friend. They’ll forget about you as soon as the next thing comes along and you’re no closer to being part of the in-crowd, except now no one else wants to be friends with you either.

Outting other SEOs doesn’t add value to the discussion and doesn’t make you look like a better SEO. If your goal is to narc on someone else for competitive purposes, just go email Matt Cutts directly or something instead of stirring up a lot of public controversy. (But wouldn’t it make more sense to use your competitor’s techniques to your own advantage quietly?)

Acting Like an Arrogant Know-It-All

Face it, you don’t know it all. And whether you’re hanging out a SES or on Sphinn.com, odds are pretty good that you don’t even know more than the two guys on either side of you. The SEO industry is filled with smart, crafty and ambitious people — you’d be wise to gauge the competition before you barge in and declare yourself an SEO Rockstar and tell everyone how inferior they are to you.

This is especially true if you actually really, really suck at SEO (and basic social skills).

All things being equal, people tend to prefer the smart SEO who is also genuinely nice and appropriately humble. If being liked and participating as a constructive and respected member of the SEO community isn’t your goal, and you’re more interested in actual results and attracting clients instead, that’s cool too, but then think “ninja” instead of “loud, drunken frat boy” — go into stealth mode and get your satisfaction from outranking everyone … quietly.

Spamming SEO Forums

Seriously? Does this need further explanation?

All I want to add is that if you get called out for spamming on an SEO forum, don’t keep digging a bigger and bigger hole for yourself by arguing with everyone endlessly about how you’re not a spammer. And for God’s sake don’t stalk individuals and try to rescue your reputation by engaging in obvious and juvenile smear campaigns against those who disagree with you.

Calling Yourself an SEO When You’re Just a Spammer

If you submit everything you’ve ever published to Digg “to get it indexed faster” or you drop comment spam on blog posts about a death in the author’s family, for God’s sake don’t identify yourself as an “SEO” when you’re doing it. The industry has a hard enough time shaking the stereotype that search engine optimizationis nothing but spam; we don’t want to be associated with you.

Of course, if you’re actually comment spamming on blog posts about family deaths, you probably don’t give a crap how your behavior reflects on the SEO industry, so consider this instead: calling yourself an SEO while engaged in any sort of link building or social media marketing is ineffective. In fact, you can almost guarantee that it’ll backfire. So for your own sake, if not for the rest of us, leave “SEO” out of it.

Copying Someone Else’s Ideas (a.k.a. Plagiarism)

So when I told my buddy Streko that I was writing a blog post about different ways to be a jerk in SEO, and asked him what other kinds of things he found especially offensive, he said: dude, hasn’t that been done already?

Not being original is hardly an offense limited to our industry, but Streko’s comment underscores that SEO bloggers, probably more than other types of bloggers, value originality.

This brings me to a slight tangent of what constitutes plagiarism: plagiarism isn’t merely copying and pasting, word for word, someone else’s writing; it includes reworking someone else’s ideas, concepts or thoughts without attribution. So if you see a blog post, are inspired by the idea, and rewrite it, that’s plagiarism.

If you want to blog about SEO, don’t just rehash what someone else said, especially if you’re dealing with a technical subject; add new points to the discussion, come up with your own topics, and attribute ideas to their original authors.

If you are a blatant plagiarist and can’t be convinced to act otherwise, then please, at the very least, don’t pimp the hell out of your blog on a social voting site (where you most likely saw the post you copied in the first place) in order to raise your own profile.

As for whether this post too closely resembles to what’s been written previously … I’ll let you be the judge.

[Jill Whalen gently reminds me that she wrote a great article on SEO Plagiarism earlier this summer - one which I didn't credit adequately. Yes, that qualifies as irony.]

Yes, It’s Your Prerogative to be a Jerk, But…

Being a jerk rarely is a competitive advantage, and when you do search engine optimization, your behavior reflects both on you as a professional and on the industry as a whole. Even worse, the SEO community (as much as it loves to eat itself) will also turn on its own members on a dime. If a bunch of SEOs call you a BS-spewing jackass, they’ll do it in a way that will live on in the SERPs for a long time. Next time prospective clients or employers Google you and decide not to hire you because of your online reputation, will you still think it was worth it?

Note: As much as I wanted to point to to lots of specific examples, identifying links have been removed to protect the not-so-innocent…. because, you see, I don’t want to be that guy.

So, how about you? Who’s the worst in your opinion? And who did I leave off? The always-contrarian, the Google haterz, the Google fanboy, the white-hat absolutist … who else rises to the level of SEO jerk for you?

Being Liked by Scoble Isn’t a Business Model

Posted by Melanie Phung on Thursday, May 29, 2008 at 10:45 am

In lieu of actually writing original content, I’ll continue just posting clever things other people write and hope it’ll be enough to make you believe I’m still “maintaining” this blog :)

This week’s quote of the week:

If you are a Web 2.0 company in today’s Web you really need to ask yourselves, “Are we solving a problem that everybody has or are we building a product for Robert Scoble?”

Words of wisdom from a Microsoft Program Manager and, according to Wikipedia, son of Nigeria’s former president. Related to the issue whether Web 2.0 apps have practical application and what Robert Scoble thinks, check out this post by Bob Bly called What’s Wrong with Social Networking Junkies.

I’ll try to come up with some words of wisdom of my own at some point soon. In the meantime, please discuss amongst yourselves.

"The Algorithm" Says Good-Bye

Posted by Melanie Phung on Wednesday, March 5, 2008 at 10:29 am

Lisa Barone says a bittersweet (or maybe just bitter) good-bye to the little search engine that could. After chugging along in 4th or 5th place for so long and one utterly confusing ad campaign, Ask.com is giving up the ghost. Well, technically it is restructuring to “instead focus on a narrower market consisting of married women looking for help managing their lives” in the form of a Q&A site … but c’mon. That’s just sad. As Lisa says, there would be more dignity in just retiring the name.

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Internet/Search/User Behavior Data, Stats, Reports

Posted by Melanie Phung on Wednesday, February 13, 2008 at 12:17 am

So I’m finding myself putting together a lot of PowerPoint presentations lately, and that has necessitated a search for interesting data and charts. Of course, the data that are publicly available (i.e., free) are always almost exactly what I need, but never exactly what I’m looking for. If I’m looking for info on B2C search spending, for example, inevitably I find awesome data on B2B search spending. Or, if I’m looking for top search destination categories, I’ll find data on categories experiencing the most search growth year over year, but no totals.

But I figure all those hours spent looking at search engine usage factoids should at least result in a blog post.

Need data on online user behavior, search engine market share stats, e-commerce or Internet industry research? Start here:

I’ve created a search on Rollyo for web stats, so if you’re looking for a specific piece of data, try limiting your search just to these sources.

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In-House SEO Salary Survey

Posted by Melanie Phung on Friday, January 11, 2008 at 9:02 pm

SEMPO finally released the results of its first-ever In-House SEO Salary Survey. There were 656 completed surveys, which yielded these results:

  • 64% of the respondents have five years or less SEM experience.
  • 26% of respondents held Manager titles (though did not necessarily manage direct reports)
  • SEO Manager compensation clustered in the $60,000 to $90,000 range.
  • One-fifth of the salary survey’s respondents were either senior managers or directors with salaries in the range of $70,000 to $100,000 a year.

This survey shows tighter ranges (and gives a better idea of what a “normal” person can expect) than the SEOmoz salary survey from late 2006.

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The End of the Browser That Started It All

Posted by Melanie Phung on Friday, December 28, 2007 at 2:17 pm

AOL announced it’s discontinuing support of Netscape Navigator — the the graphical browser that kicked off the World Wide Web as we know it and what PC World voted the #1 tech invention of all time. For all you youngins who weren’t around for this and can’t even imagine a time before Google, Navigator was the dominant browser before (and “inspiration” for) Microsoft’s Internet Explorer.

As a last tribute to Navigator, I urge you all to go download Mozilla Firefox.

Paid Links Lose Value (Or: Google Says, I Told You So)

Posted by Melanie Phung on Tuesday, November 20, 2007 at 3:39 pm

Google has been warning the SEO community it would put the smack down on paid links. The message started coming in loud and clear earlier this year with the Google guys and gals talking at conferences about how the GOOG don’t like no bought links, and that sparked a lot of debate on all the forums: Just how would search engines distinguish paid links from “natural” links?

Then, in case you weren’t listening, Google started a de-PageRankifying campaign that was sure to get the community talking: first it dropped the Toolbar PageRank of paid directories (presumably those that had been created for SEO purposes) and then, more dramatically, it stripped major general-interest sites like the WashingtonPost.com of their precious green Toolbar pixels.

“You listen’ now, punks?” asked Google.

That, all the savvy SEOs knew, was just a shot across the bough bow, because does WaPo really care about how many green pixels it gets in the Toolbar? Does that change the economics of their business? No. But…with the holidays coming and Google having a reputation for making big, disruptive algo changes right before the big shopping season, I for one warned that sites utilizing paid linking as part of their link strategy would see the effects soon.

And in three… two … one:

Here’s are the Google rankings of one site for its top keywords and keyword phrases — check out what happened to that site’s rankings since Friday (I was out of the office on Monday, so it might have happened as recently as yesterday). [ed. I should note that none of the affected pages themselves lost any Toolbar PR, because the TBPR thing is only symbolic. It's the rankings (and therefore traffic) that actually matter.]

Just eyeballing this chart, it looks like paid links were stripped of their link juice, but not that the buyers of those links were heavily penalized. In the example above, most of the rankings dropped only a page — that’s significant, don’t get me wrong, but it’s not as bad as the dread Minus 30 penalty, or an outright ban. Unlike the Minus 30 penalty, there isn’t going to be an opportunity to beg forgiveness. The links that were devalued can be removed, but that won’t help get your rankings back up. In fact, it’s entirely possible that Google isn’t done with this update yet and that further drops in these sites’ positions will occur.

But not everyone loses out in this latest rankings shuffle, obviously. Some sites — those that didn’t participate in detectable paid linking — get to move up a couple of spots. (Well la-dee-da, lil’ Goody Two Shoes.)

But, you knew the “buy yourself top organic rankings” strategy wouldn’t last in the long run.

Or maybe I speak to soon… also possible that this was a one time index clean-up and not a permanent change to the algorithm, in which case you could continue to discreetly buy links on other sites that haven’t been outted yet. hmmm…. I’m not saying that paid links are the best value for your money right now, but people tend to overreact to changes in the search engine landscape. I really wouldn’t advise you to pull the plug on every paid link you have out there; knee-jerk reactions to an algo shift aren’t going to help. There’s no way that Google figured out every single link that’s been paid for on the entire Internet … point of the hyperbole: some of those paid links might still be worth quite a bit. The trick is knowing which ones.

I also want to know how this is going to effect business of the big text link brokers. Are people going to stop buying text links now? I for one still think there’s plenty of opportunity there, as long as sites selling links stop being so frickin obvious about it. Like the WashingtonPost - they put the same block of paid link on ALL of their tens of thousands of pages. Of course that was going to be detected!

How ’bout you? Are you changing your strategy? And how do you hope to make up for the lost rankings now that the paid links aren’t boosting your position (assuming you paid for links, that is)?

Updated December 7: May I Have This Google Dance?
Less than 2 weeks after I published the post above, a funny thing happened. All the rankings came back to what they were before and have been holding steady since. I think they listened to me when I said “good things come to those who don’t panic.” (Paid links are dead! Long live paid links?)

Pretty Quiet on the Blogging Front

Posted by Melanie Phung on Thursday, November 1, 2007 at 12:54 am

It’s the end of the month and I realized I’ve barely posted at all in the last few weeks. There are at least half a dozen posts started but never finished just sitting in the queue, but a heck of a lot of good that does anyone.

So, yeah, I’ve been pretty busy. Lotsa stuff going on at work. I can’t really talk about it (shhhh) but I’ll mention that I had to lay off two of my staff, which was really hard to do. I’m also spending more time on brand management (again) and product merchandising, the latter of which generates a greater sense of urgency going into the holiday season than SEO projects do. (Xmas SEO? Puh-leeze, we took care of that back in July. J/K)

Obviously the big SEO chatter this month was about the contentious paid links debate and the related issue of several major sites (like the WashingtonPost.com, for example) losing a lot of PageRank. Bruce Clay does a nice job of rounding up relevant posts on the subject here and here. If you haven’t been following the debate, you might want to start with Rand’s roundup of the links session at SES San Jose.

Other news some of you may find interesting is that Google seems to be changing the way it displays sitelinks (at least intermittently). Here’s an example of the new 8-link layout I’m seeing a lot in Google’s sitelinks:

PBS sitelinks

I’m hopeful that I’ll be able to start blogging again more regularly soon, once the work drama subsides (assuming it does).

Happy 25th Anniversary Colon-Dash-Paren

Posted by Melanie Phung on Wednesday, September 19, 2007 at 1:27 pm

Twenty-five years ago today, Carnegie Mellon University professor Scott E. Fahlman invented the smiley emoticon as a marker to signal that something should be taken lightly or as a joke.

The suggestion, made off-hand on a electronic bulletin board during a discussion about the limits of online humor, quickly spread around the world.

Today’s emoticons come in a huge array of graphic and even animated themes, but the classic colon-dash-closing-parenthesis sequence is still near and dear to my heart. And it saves bandwidth too! :-)

Learn more about the history of the sideways smiley face.

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